Free Shipping On Every Order

Shipping FAQ


 I just made an order, when will it ship?

Please allow 3-7 days of processing and production time for your order to be shipped.

 

Which shipping company do you use?

We ship all of our products through ePacket.

 

How long does the delivery take?

We currently only take US orders. Delivery time to the US on average takes between 2-5 weeks.

Please note that there are circumstances which are out of our control such as natural disasters, weather, etc, that may cause shipping postponements. Most orders will be delivered in time, but there are circumstances and delays which our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 

Can I cancel my order?

Yes, you are able to cancel your order without any penalty within 48 hours after creating it. To cancel your order please send us an email to "contact@handrawing.com" with the subject line "Cancel".

 

My item arrived damaged

Customers report that one in 1,000 products gets delivered damaged. Unfortunately, this is not our fault, but we do give refunds if this is the case. 
What you need to do:

- Send us an email to "contact@handrawing.com" with the subject line "Refund"

- Email must include your name and the images of the damaged product 

Refund is made within 48 hours since receiving your email.